About your appointments

Compass Counselling Service is a non-profit-making registered charity. We do not offer free counselling but we do try to ensure that no-one in need of our service is excluded for financial reasons.

If you are in receipt of means-tested benefits or are on a low income we are able to offer a reduced cost service to a limited number of clients (see full details below).

Your first consultation and the cost

Initially you will meet one of our counsellors for a consultation lasting up to an hour and a half when you will be able to talk about your situation. Our administrator will aim to offer you this appointment within 2 weeks. The contribution required towards the cost of this consultation is currently 45 which is payable via credit/debit card over the phone at the time the appointment is made.

After this first appointment you can decide whether you want to continue with counselling. If the counsellor considers that Compass is not the best service for you, then he/she will try to suggest other agencies which may be more suited to your particular needs.

Subsequent appointments and the cost

If you decide to continue with counselling this will normally be arranged with another counsellor who will be available to you on a weekly basis at the same time each week. Each weekly counselling session will last for 50 minutes.

The cost of each counselling session at Compass is 45 and we do ask you to contribute this full amount if you can. If you are unable to meet this cost, we ask you to contribute as much as you can reasonably manage.

If you are in receipt of means-tested benefits or are on a low income, we are able to offer a limited number of reduced cost places. Under this scheme, your contribution towards each session, including the initial consultation, is reduced to 15.

As a non-profit making charity, the minimum contribution that we can afford to accept towards the cost of counselling sessions is kept under constant review.

Contributions towards counselling costs are reviewed with your counsellor every six months.

If you cancel or fail to attend your booked session, we still require you to make your contribution. This is because your counselling session is reserved for you each week and cannot be offered to anyone else.

How to make an initial appointment:

By telephone - 01590 674011

The Compass telephone line is manned Monday 10-4pm and Tuesday-Friday 9-1pm. Outside of these times, please be prepared to leave a contact number which you are happy for us to use and some convenient times when we can call you back. We will return your call the next morning, excluding weekends.

Disability Access

All our counselling rooms are on the first floor of Compass House. If you are unable to climb stairs please inform our administrator and we will arrange for your counselling to be offered at another suitable venue.

In an emergency

We are not able to provide an immediate emergency service. If you need immediate help we suggest that you contact one of the following:

* Your GP

* NHS Direct 0845 46 47

* Samaritans offers confidential support 24 hours a day. Phone
08457 90 90 90 or visit their website for more information.

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