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Welcome to Compass Counselling Service

Since 1998, Compass has been helping people suffering from anxiety, stress, depression, family relationship problems, and bereavement: difficulties we can all encounter at different times in our lives.

Accredited by the British Association for Counselling and Psychotherapy (BACP), and a registered charity, Compass provides quality counselling in a professional, confidential setting in quiet premises close to Lymington High Street, and serving the communities of South Hampshire and the New Forest.

*Coronavirus Update April 2021*

Compass is open and available to anyone who would like counselling and support through this difficult time.

Initial consultations and ongoing counselling sessions are currently being conducted both remotely, by phone or online videolink, and face to face in our premises, so do let us know if you have a preference. Our counsellors are trained to work remotely and are happy to contact you this way, while we gradually return to face to face sessions in our office in Lymington.

Call us on 01590 674011 or 07593 129675 or send an email to find out more, or to book an Initial Consultation.

We look forward to hearing from you.

Best wishes,

The Compass Team

What is Counselling?

Counselling, and psychotherapy, give you a space to talk openly, explore your feelings and gain new understanding. This can really help when you are feeling anxious, stressed, stuck in depression, experiencing difficulties at work, or struggling with conflicts in your family relationships. Talking things through with a professional counsellor or psychotherapist can enable you to gain the perspective you need in order to resolve things and move on.

A Counsellor is impartial and supportive. Counsellors have an understanding of emotional development and the problems faced by individuals and their families. They can help identify the area and source of a concern, and can aid the individual to come to terms with and manage difficulties. Your counsellor will be trained to listen and to help you understand your situation and find new ways to manage your difficulties.

Find out more about the different types of counselling we offer by Clicking Here

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Could talking help you?

Most of us experience a time in our life when things become difficult. Sometimes things feel like they are too much to cope with. Talking things through with a trained counsellor or psychotherapist might help you if you:

* are unhappy, anxious or experience depression
* need to talk over painful recent or past events
* are having difficulty with close family members
* are dissatisfied with the quality of your relationships
* are feeling tense and insecure, puzzled about why you react as you do to events or to people
* want to relate more easily to others
* feel empty or isolated
*are struggling with bereavement or loss
* feel aimless about life

It’s hard to make lasting changes in your life, but seeing a counsellor at Compass can really make a difference.

Read more on our About Counselling and FAQ pages.

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Why should I choose Compass? Quality of Service

  • Our counsellors are professionally trained and all receive regular clinical supervision by carefully selected and experienced supervisors.
  • Compass, covering Lymington and the New Forest area, is a member of the National Counselling Network.

The National Counselling Network (NCN) is a group of BACP or BPC Accredited centres which hold a common aim to offer high quality and professional counselling to their local communities. In addition to being psychodynamically oriented, members are different from other organisations as they deliver professional, affordable/low cost counselling and ensure that new clients are seen in a relatively short timeframe. See the NCN website

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What people have said about us:

  • "Such a lovely welcoming team that have really helped me turn life into a much more beautiful thing."
  • "Counselling has helped me have an outlet for feelings too big and overwhelming to deal with on my own."
  • "It has helped ease feelings of loneliness and despair."
  • "Compass has made counselling accessible to me when I felt I had no hope."
  • "Counselling has given me the time and space to see much more clearly how grief has affected me."
  • "Both my physical and mental health have improved. I am back at work, can walk mostly unaided and have more resilience to deal with the demands of life my physical conditions present to me".
  • "Counselling has enabled me to get perspective on the events in my life and understand the nature of my depression."
  • "Before counselling I was in pieces and my self esteem was on the floor. The help my counsellor gave me has turned my life around".
  • "Just thank you very much, you've made a big difference to me and I'm very grateful."
  • "My counsellor has helped me understand behaviours and feel less overwhelmed by fear and anxiety".
  • "My time at Compass has been a life saver."

Find out more on our About Compass page

How much does it cost?

Compass is affordable too. As a charity, we don't charge fixed fees, but will discuss your fee with you, according to your circumstances.

If you are in receipt of means-tested benefits or are on a low income we are able to offer a reduced cost service to a limited number of clients. (see full details below).

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Your first consultation and the cost

Initially you will meet one of our counsellors for a consultation lasting up to an hour and a half when you will be able to talk about your situation. Our administrator will aim to offer you this appointment within 2-3 weeks. The cost of this consultation is 50 which is payable via credit/debit card over the phone at the time the appointment is made. If you are in receipt of means-tested benefits or are on a low income, we are able to offer a limited number of consultation appointments at the reduced rate of 25.

During this appointment you can discuss your situation with the counsellor and the counsellor will explain how Compass works. If the counsellor considers that Compass is not the best service for you, then he/she will try to suggest other agencies which may be more suited to your particular needs.

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Subsequent appointments and the cost

If you wish to continue with counselling, this will normally be arranged with another counsellor who will be available to you on a weekly basis at the same time each week. Each weekly counselling session will last for 50 minutes.

The cost of each weekly counselling session at Compass is 50 and we do ask you to contribute this full amount if you can. If you are unable to meet this cost, we ask you to contribute as much as you can reasonably manage.

If you are in receipt of means-tested benefits or are on a low income, we are able to offer a limited number of reduced cost places. Under this scheme, your contribution towards each session is reduced to 15.

As a non-profit making charity, the minimum contribution that we can afford to accept towards the cost of counselling sessions is kept under constant review.

Contributions towards counselling costs are reviewed with your counsellor during the counselling to take account of any changes in your circumstances.

If you cancel or fail to attend your booked session, we still require you to make your contribution. This is because your counselling session is reserved for you each week and cannot be offered to anyone else.

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How to book an initial appointment

If you are looking for counselling or psychotherapy in the Lymington, New Forest or Hampshire area, call us to book an initial consultation.

By phone - 01590 674011 or 07593 129675

Our administrators only work on a part time basis but there is an answerphone so please be prepared to leave a message and a contact number which you are happy for us to use and we will call you back the next day, excluding weekends.

See further details about costs and appointments on our Appointments Page

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Accessibility to Compass

We are committed to providing an environment that welcomes everyone, regardless of their physical, sensory, social, spiritual, emotional and cultural needs. We are committed to taking positive action with regard to disability and to developing a culture of inclusion, support and awareness.

Our Accessibility Strategy
We review all our procedures and communication annually to check that we have not unintentionally made it more difficult for different types of people to approach Compass either for work or for counselling.

When you come to Compass for counselling, we will ask you for information about your ethnicity and nationality and if you consider yourself disabled. You are not obliged to answer these questions, and this data is stored anonymously. We compare it with data on the local population, to check if there may be sections of the community that are under-represented at Compass. If so, we plan how to make our service more accessible to these groups of people. We will next be formally reviewing our accessibility in October 2021.

You can read more about our Accessibility Strategy and Statement here

Disability Access

We recognise that at Compass House, it is more difficult for the disabled to access counselling because of the limitations of our building:

The counselling rooms are all upstairs, and due to lack of space we have not been able to include either a lift or a stairlift. Therefore, the counselling rooms are unfortunately inaccessible to those with wheelchairs, or other mobility devices.

If you have been referred to Compass by your GP, we will seek to arrange your Compass counselling sessions at your surgery in an accessible room. We are working towards a formal arrangement with all local surgeries to ensure this.

We can also offer your counselling sessions by phone or online, enabling you to remain at home if that is easier for you.

We look forward to working with you to offer you the best counselling service we can according to your needs.

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Compass is a registered charity which offers counselling and psychotherapy services at a reduced fee for those in the New Forest local community who would otherwise not be able to afford it.

We can only operate through the generous voluntary contributions towards our service and some of the councils and companies who have made generous donations are shown here.

Home. National Lottery Covid Govt Logo
    In 2020 we received funding from the Coronavirus Community Support Fund, distributed by The National Lottery Community Fund. Thanks to the Government for making this possible.

Home. NFDC logo
    New Forest District Council awarded us grants in 2018/19 and 2019/2020

Home. St James Logo
    St James Place Charitable Foundation awarded us a grant in 2020

Home. LymPencouncil logo

    Lymington & Pennington Town Council
    awarded us grants in 2017, 2018, 2019 and 2020.

Home. Marmalade photo
    Residents Steve and Gill have been making marmalade to sell for Charity for 6 years, they chose Compass Counselling in Gosport Street to receive the donations raised in 2019, a total of 1000 - that's around 400 jars of marmalade!

Home. HIWCF logo
    The Hampshire & Isle of Wight Community Foundation (HIWCF) is an independent charitable trust

Home. Redrow Grant
    Redrow Homes awarded us a grant as a part of their Building Our Community campaign in Lymington.

    Sales Director, Mark Vanson (far left) presented the cheque to John Barns our Chair of Trustees (second left) and Sylvia Barns our Chair of Executives, with Town Mayor Cllr Barry Dunning present.

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Make a Donation

As a charity, we are always in need of funds to help us continue our vital work. Use the button below to make a donation either through your paypal account, or with your credit/debit card.

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A Safe Place to Talk

Compass Counselling Service (New Forest) Ltd
Registered in England No: 3652513 Charity No: 1078724
Registered Office: Compass House, 50 Gosport Street,
Lymington, Hants SO41 9BB

©2021 Compass Counselling Service New Forest Ltd — powered by WebHealer :: Last Updated 30/4/2021